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RETURNS AND REFUNDS


RETURNS AND REFUNDS

stopitilikeit.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation (‘ACL’). We do not offer refunds for change of mind but we do offer exchanges and store credit on new unworn items that are returned in accordance with our return policy. Please note: the store credit does not include shipping costs as shipping costs are non-refundable.

 

Return Policy: Should you wish to return or exchange your order for another size, colour or item, please ensure we receive your returned item with 14 days of purchase. You are responsible for return shipping fees and it is your responsibility to ensure we receive the returned item. All returned items must be in their original condition, with tags attached and in their original packaging. Any worn, soiled, damaged, used, washed, contain odours, hair or otherwise will not be accepted for a return for health and hygiene reasons. We do not offer a return, exchange or in store credit for any items that are not returned in new original condition and returned to us in the same condition they were shipped to you.

 

Exchanges: If you have ordered the wrong size, colour or want to exchange your item for a different one, we are happy to help you to do so. You need to ensure you comply with our Return Policy, and pay both return shipping and the cost of shipping the new item to you.

 

Faulty, Damaged or Incorrect Orders Received:

If you have received an item that is faulty, damaged, or is an incorrect order, please notify us immediately via email or call us. We will then review the order and issue with you and determine if you need to return the item to us for a refund or replacement. We will ask for an image of the item so we may verify and assist you to rectify the problem in the best manner possible. If you are required to return the item, we will provide you with a refund for the amount of the shipping as well as a replacement or refund in accordance with the ACL. Any refunds are made at the discretion of stopitilikeit.com.au.